operanuova.ca Privacy Policy

Updated: May 25, 2018

Who we are

Opera NUOVA (Newly United Operatic Vocalists Association) is a charitable, not-for-profit organization established in 1998, primarily as a training organization for operatic vocalists and collaborative pianists across Canada. Our focus is to bridge the gap between academic and professional careers and we have developed a reputation as one of the best training programs in the country. Opera NUOVA has evolved into a two-tiered organization. We continue to provide training to emerging artists across the country but also offer the NUOVA Opera and Music Theatre Festival to the community, which is Canada’s largest festival of Opera and Musical Theatre works. As a production company we focus primarily in Greater Edmonton but also tour productions to other parts of the province. A significant amount of work has been dedicated to outreach and to young audience development. Our goal has always been to offer these performances in an intimate setting at modest prices.

Opera NUOVA
Newly United Operatic Vocalists Association
15123 43 Avenue NW
Edmonton, AB T6H 5L7

Phone: (780) 487-4844
Email: Please use our contact form by clicking here.

Opera NUOVA is a registered charity, #882864424
Our website address is: http://operanuova.ca

What personal data we collect and why we collect it

The only personal information we receive directly via this website is information that users email to us through our contact form, which is used only for the express purpose of responding to your email enquiry in a satisfactory manor. This is explained further in the Contact Form section below.

If you purchase tickets to any of our productions or events online via any of our third-party ticketing providers, they will collect, via their own secure websites, such personal data from you as is necessary to fulfill your order and process your payment. Data collection by these providers occurs under the terms of the privacy policies and terms of use of each provider and is securely provided back to Opera NUOVA as needed to fulfill ticketing, settlement, and reporting obligations to you, to our board of directors, to our donors and sponsors, and for taxation and governmental reporting purposes. This data is never shared with other parties outside of Opera NUOVA, unless required by law.

The privacy policies of our current online ticketing providers are:
Vendini Inc. – https://vendini.com/privacy/
Festival Place – https://www.festivalplace.ab.ca/festival/view/privacy
Ticketmaster Canada – http://www.ticketmaster.ca/h/privacy.html

If you purchase tickets online via one of our third-party ticketing providers and give explicit consent at the time of your order that you wish to receive promotional communications from Opera NUOVA, your name and email address is provided to our email newsletter service, Mad Mimi, (a subsidiary of Godaddy.com LLC of Scottsdale, AZ, USA) to facilitate this communication with you. This information is stored in Mad Mimi’s secure database. You may withdraw this consent at any time by contacting us via any of the means listed on our contact page or as listed at the end of this page, and this information will be deleted from Mad Mimi’s servers. As a subsidiary of Godaddy.com. Mad Mimi is included in Godaddy’s privacy policy which can be found at https://uk.godaddy.com/Agreements/Privacy.aspx

Aggregated total number of users data is collected from this website’s use of Google Analytics via an analytics tracking cookie. This is explained in more detail in the Cookies and Analytics sections below.

In addition, we may disclose your personal information to law enforcement agencies:
a. to the extent that we are required to do so by law;
b. in connection with any ongoing or prospective legal proceedings;
c. in order to establish, exercise or defend our legal rights.

Contact Form

When you use our website contact form (located here), the information you submit is transmitted to us directly via email only, and never stored anywhere in our website database. All email correspondence between you and Opera NUOVA is private and only available to the internal staff that are applicable to your inquiry. Email correspondence is only kept as long as is reasonably needed to complete your inquiry and then deleted. Information you submit through our contact form is never shared with any third parties unless you have given Opera NUOVA specific and explicit instructions and permission to do so, or if required by law enforcement. We do not use this information for any kind of marketing purpose unless you provide Opera NUOVA with explicit instructions and consent that you would like to receive promotional communications from us.

Cookies

This website utilizes Google Analytics for assembling aggregated total user number website usage data, and uses the Google Analytics tracking cookie for this purpose. More information on the data collected can be found in the Analytics section below.

VISITORS FROM IP ADDRESSES LOCATED WITHIN THE EUROPEAN ECONOMIC AREA: Users whose IP Addresses are detected to be within the European Economic Area (EEA) including those within the European Union (EU), are provided with a consent pop-up which allows them to explicitly consent to Google Analytics tracking, or decline this tracking, in which case the Google Analytics tracking cookie will not be loaded for those users. An “accepted” or “declined” cookie will be set in your browser to remember your choice whenever you visit this website. This cookie does not store any data about you or provide any to our web server, other than whether you chose to accept or decline Google Analytics tracking. You also have the right to revoke this tracking cookie at any time after accepting it.

Our third-party ticketing providers may make use of cookies for ordering and website tracking when you visit their websites, and will be governed by the privacy policies and terms of use of those providers.

Analytics

This website uses Google Analytics with IP Anonymization enabled to compile aggregated total number of users data and better evaluate the effectiveness of this website and external marketing initiatives, to create a better overall user experience, and to provide aggregated total number of users website usage data to our board, donors, and sponsors. We do everything possible to ensure that any aggregate data does not personally identify you, the user, and only offers us information on the overall usage of this website. We also use this data to determine web traffic sources and volume, the effectiveness of content throughout this website, and help to identify usability issues on this website wherever they may occur. These analytics provide an aggregated total number of users for each metric that is in use. These metrics include hourly, daily, weekly, monthly, and yearly data for metrics including the total number of users:
• from each nation (Geolocation)
• viewing each page of this website
• from each entry channel, and which channels those are
• in any given time period
• using mobile devices (tablet, phone) vs. desktop computers
• by browser and operating system
• per internet service provider and which service providers those are
• that are new vs. returning, and how frequently visitors make repeat visits
• using different language settings on their devices, and what those languages are

Our configuration of Google Analytics does not collect any demographic or psychographic data, and, as stated, uses the IP Anonymization feature which anonymizes user IP Addresses as soon as is technically possible and feasible, and as early as possible in the data collection network.

Opera NUOVA may share this aggregated total number of users data with any of the parties listed above as required for reporting purposes.
Privacy and data information for Google Analytics can be found at https://support.google.com/analytics/answer/6004245
Additionally, users of the Google Chrome browser may install the “Google Analytics opt-out Add-On” plugin in order to block tracking by Google Analytics. More information can be found at https://support.google.com/analytics/answer/181881

Users of this site may have activated the “Do Not Track” setting in their web browser. Please note that at the present time, Google Analytics considers this only a request and does not necessarily acknowledge it for opting out of Google Analytics tracking.

VISITORS FROM IP ADDRESSES LOCATED WITHIN THE EUROPEAN ECONOMIC AREA: Users whose IP Addresses are detected to be within the European Economic Area (EEA) including those within the European Union (EU), are provided with a consent pop-up which allows them to explicitly consent to Google Analytics tracking, or decline this tracking, in which case the Google Analytics tracking cookie will not be loaded for those users. An “accepted” or “declined” cookie will be set in your browser to remember your choice whenever you visit this website. This cookie does not store any data about you or provide any to our web server, other than whether you chose to accept or decline Google Analytics tracking. You also have the right to revoke this tracking cookie at any time after accepting it.

Embedded content from other websites

Pages on this site may include embedded content such as videos, images, articles, etc. from other websites (including social media platforms). This embedded content behaves in the exact same way as if you, the user, had directly visited the website that the content originates from. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. This is done as per the originating website’s privacy policies and terms of use.

How long we retain your data

Emailed information submitted via our website contact form is only retained for the time required to process and fulfill the emailed inquiry to a satisfactory level, after which it is deleted.

Google Analytics aggregated total number of users data is retained for as long as needed to monitor and compare website traffic, growth, and issues on a multi-year basis.
Information retained by our third-party ticketing and email newsletter providers is held as per the terms of the respective privacy policies and terms of use of each provider.

The privacy policies of our current online ticketing providers are:
Vendini Inc. – https://vendini.com/privacy/
Festival Place – https://www.festivalplace.ab.ca/festival/view/privacy
Ticketmaster Canada – http://www.ticketmaster.ca/h/privacy.html
As a subsidiary of Godaddy.com, our newsletter provider, Mad Mimi, is included in Godaddy’s privacy policy which can be found at https://uk.godaddy.com/Agreements/Privacy.aspx

What rights you have over your data

You may request at any time complete information on any email correspondence that we may currently have from you, or any personal information collected via one of our third-party providers. As well, you may request the complete deletion of any of this data. This does not apply to any data that we are obliged to keep for legal or security purposes.

Where we send your data

Google Analytics aggregated data is retrieved as needed directly by Opera NUOVA for reporting purposes. It is never sent from Google’s servers to any third party, nor do any third parties have direct access to this data.

We do not share any information you provide via our third-party ticketing providers with any other parties, with the following exception:
If you purchase tickets online via one of our third-party ticketing providers and give explicit consent at the time of your order that you wish to receive promotional communications from Opera NUOVA, your name and email address is provided to our email newsletter service, Mad Mimi (a subsidiary of Godaddy.com LLC of Scottsdale, AZ, USA), to facilitate this communication with you. This information is stored in Mad Mimi’s secure database. You may withdraw this consent at any time by contacting us via any of the means listed on our contact us page or as listed below, and this information will be deleted from Mad Mimi’s servers. As a subsidiary of Godaddy.com. Mad Mimi is included in Godaddy’s privacy policy which can be found at https://uk.godaddy.com/Agreements/Privacy.aspx

Our Contact Information

If you have any questions or concerns, please contact us via any of the following channels:
By postal mail:
15123 43 Avenue NW
Edmonton, AB T6H 5L7
Phone: (780) 487-4844
Email: Please use our contact form by clicking here.